FAQ
About ZenMat
How quickly will I see results?
The benefits are noticeable after the first few minutes of the first massage, starting with a sensation of warmth in the skin. After about ten minutes you will start to feel a sense of comfort and peace.
Is using ZenMat painful?
It is an individual matter, but “uncomfortable for a few moments” would better describe it. Some people feel a pleasant sensation of tingling and heat when using the mat for the first time. However, for most people, it takes a few minutes to get relaxed, and two or three sessions to truly embrace the whole experience.
We recommend starting with short sessions of five to ten minutes. If you have very sensitive skin and feel discomfort, try wearing thin cotton clothing during your first few sessions.
Can ZenMat be used on other parts of the body?
ZenMat is designed to massage the back, neck, arms, legs, feet and hands. It can also be used on the scalp; the top or sides of the head. It is, however, not recommended for use on the face, chest or inner-thigh area.
How often should I use ZenMat?
For best results, use ZenMat every day, and whenever you feel a specific need.
We recommend making ZenMat part of your daily routine. For example, use it after brushing your teeth, once you are ready for bed each evening. Or place it on your office chair for the first 20 minutes of your working day.
Does ZenMat come with instructions?
Yes, if you purchase our ZenMat Intro Bundle, you will receive ZenGuide directly after purchase.
Our digital guide, ZenGuide, is designed to equip you with everything you need to know about ZenMat and the fundamentals of at-home acupressure.
Our commitment to minimizing waste and safeguarding the environment has led us to switch to digital guides.
Where is ZenMat made?
ZenMat is meticulously crafted in various regions worldwide, spanning from Italy and China to its intricate assembly in Spain.
Our primary focus lies in sourcing the finest quality materials and utilizing our Spanish hub to efficiently distribute them across Europe.
Taking care of your ZenMat
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Shipping, returns & payments
Do you offer returns?
Yes. We offer a 60-day no-questions-asked money-back guarantee!
You have 60 days from the moment you receive your purchase to request a refund if ZenMat does not meet your expectations.
If you would like to request a refund, contact us at help@zenmat.com.
